Frequently asked questions
01. What is the return policy?
Due to the nature of frozen food products, we are unable to accept returns or exchanges once an order has been shipped.
However, if your order arrives damaged or there is an issue with the product, please contact us immediately at floridarangoons@gmail.com. Our team will be happy to review the situation and assist you with a replacement or solution.
02. What is the standard order unit?
We deliver in 150oz boxes, which contain approximately 200 rangoons per case.
03. How are the rangoons delivered? Fresh or frozen?
Our rangoons are delivered frozen and ready to fry, ensuring consistent quality and maximum freshness upon cooking.
04. How should I store and prepare the rangoons?
Store the rangoons frozen, and fry them straight from the freezer—no prep needed. This keeps the texture crispy and the filling creamy every time.